BBB ACCREDITATION AGREEMENT

BBB ACCREDITATION AGREEMENT

__________________________________ (“Business”) applies for accreditation by the Better

Business understands that this agreement is not effective until accepted by the BBB.

The Business agrees to notify the BBB if it merges, is acquired or consolidates with another business,

and acknowledges that any resulting new business must re-qualify for BBB accreditation.

I. Compliance with the ​BBB Code of Business Practices​(BBB Accreditation Standards)

The Business agrees it read and understands the BBB Code of Business Practices listed below (“the

Code”) and certifies that it meets the standards set out in the Code. The Business agrees to comply

with the Code, as it may be amended by the BBB. The then current Code shall apply to the Business

for the duration of accreditation.

BBB Code of Business Practices (BBB Accreditation Standards)

1. Build Trust – Establish and maintain a positive track record in the marketplace. An

accredited business or organization agrees to:

a. Have been operational (actively selling products or services) in any BBB service area for at

® (“BBB”) and agrees to abide by the terms and conditions set forth below. The

b. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license

c. Be free from government action that demonstrates a significant failure to support BBB

d. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB

e. In its relationship with the BBB:

least the most recent 12 months, unless the principal(s) previously operated a similar

business with an eligible record (one that qualifies for BBB accreditation).

and bonding information upon request of the BBB.

ethical principles in marketplace transactions ​(this requires a determination by the BBB as

to the nature of any violation, whether it was caused or condoned by management, and

actions taken to resolve underlying issues that led to the government action).

and the BBB where it is headquartered, if different.

● meet all applicable standards within this Code of Business Practices

● cooperate with BBB activities and efforts to promote voluntary self-regulation within the

Business’s industry

● honor any settlements, agreements or decisions reached as an outcome of a BBB

dispute resolution process

● complete the required application and pay all monetary obligations to the BBB in a

timely manner

2. Advertise Honestly – Adhere to established standards of advertising and selling. An

accredited business or organization agrees to:

a. Follow federal, state/provincial and local advertising laws.

b. Abide by the BBB Code of Advertising, available online at:

http://www.bbb.org/council/for-businesses/code-of-advertising. Supply, upon request,

substantiation for advertising and selling claims. Correct advertising and selling practices,

when recommended by the BBB.

1

c. Adhere to applicable BBB industry codes of advertising.

d. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.

e. Use the BBB name and logos in accordance with BBB policy.

f. Avoid misleading customers by creating a false impression of sponsorship, endorsement,

popularity, trustworthiness, product quality or business size through the misuse of logos,

trustmarks, pictures, testimonials, or other means.

3. Tell the Truth – Honestly represent products/services, including clear and adequate

disclosures of all material terms. An accredited business or organization agrees to:

a. Make known all material facts in both written and verbal representations, remembering

that misrepresentation may result not only from direct statements but by omitting or

obscuring relevant facts.

b. Ensure that any written materials are readily available, clear, accurate and complete.

4. Be Transparent – Openly identify the nature, location, and ownership of the business,

and clearly disclose all policies, guarantees and procedures that bear on a

customer’s decision to buy. An accredited business or organization agrees to

a. Upon request, provide BBB with all information required to evaluate compliance with BBB

standards. This may include but is not limited to: business name, address and contact

information; names and background of principals; business and banking references;

licensing and/or professional accreditation; and a complete description of the nature of the

b. Clearly disclose to customers:

● direct and effective means to contact the business

● terms of any written contract

● any guarantees or warranties accompanying a product

● any restrictions or limitations imposed (e.g. limited supply, maximum number available

● the Business’s return/refund policy

● any recurring commitment into which the customer may be entering, including

● total cost of the transaction including tax, shipping, handling, and other related charges

c. If selling products or providing services on Web sites or via other electronic means:

● provide any required product labeling information

● disclose the nature and terms of shipping including known delays or shortages of stock

● provide an opportunity to review/confirm the transaction before the sale is complete

● provide a receipt summarizing the transaction after the purchase

5. Honor Promises – Abide by all written agreements and verbal representations. An

accredited business or organization agrees to:

a. Fulfill contracts signed and agreements reached.

b. Honor representations by correcting mistakes as quickly as possible.

6. Be Responsive – Address marketplace disputes quickly, professionally, and in good

faith. An accredited business or organization agrees to:

a. Promptly respond to all complaints forwarded by the BBB by:

● Resolving the complaint directly with the complainant and notifying BBB, or

● Providing the BBB with a response that the BBB determines:

per customer)

information on how future billing will occur

1. is professional,

2. addresses all of the issues raised by the complainant,

3. includes appropriate evidence & documents supporting ​the Business’s position; and

4. explains why any relief sought by the complainant cannot ​or should not be granted

b. Make a good faith effort to resolve disputes, which includes mediation if requested by the

BBB. Other dispute resolution options, including arbitration, may be recommended by the

 

BBB when other efforts to resolve a dispute have failed. The BBB may consider a Business’s

willingness to participate in recommended dispute resolution options in determining

compliance with these standards.

c. Comply with settlements, agreements or decisions reached as ​an outcome of BBB dispute

d. Cooperate with the BBB in efforts to eliminate the underlying cause of p​atterns of customer

7. Safeguard Privacy – Protect any data collected against mishandling and fraud, collect

personal information only as needed, and respect the preferences of customers

regarding the use of their information. An accredited business or organization agrees to:

a. Respect Privacy. ​Businesses conducting e-commerce agree to disclose on their Web site the

complaints that are identified by the BBB.

b. Secure Sensitive Data. ​Businesses that collect sensitive data online (credit card, bank

c. Honor Customer Preferences. ​The Business agrees to respect customer preferences

● what information they collect,

● with whom it is shared,

● how it can be corrected,

● how it is secured,

● how policy changes will be communicated, and

● how to address concerns over misuse of personal data

b. Secure Sensitive Data. ​Businesses that collect sensitive data online (credit card, bankaccount ​numbers, Social Security number, salary or other personal financial ​information,

medical history or records, etc.) will ensure that it is ​transmitted via secure means.

Businesses will make best efforts to comply with industry standards for the protection and

proper disposal of all sensitive data, both online and offline.

c. Honor Customer Preferences. ​The Business agrees to respect customer preferences

regarding contact ​by telephone, fax and e-mail, and agree to remedy the underlying ​cause

of any failure to do so.

8. Embody Integrity – Approach all business dealings, marketplace transactions and

commitments with integrity. ​An accredited business or organization agrees to avoid

involvement, by the Business or its principals, in activities that reflect unfavorably on, or

otherwise adversely affect, the public image of the BBB or its accredited businesses.

II. Authorization to Use BBB Trademarks

1. Permission to advertise BBB Accreditation. ​During the term of this agreement, the BBB

grants the Business a nonexclusive, non-assignable and nontransferable license to advertise its

BBB accreditation and use BBB trademarks only as set out in this agreement. The Business

agrees that BBB trademarks may not be otherwise used, copied, reproduced, or altered in any

2. Use of Accreditation Plaques and Decals. ​The Business may display the BBB plaque and

decal at its place of business and trade shows. The Business may also display a decal on its

business owned vehicles.

3. Use of the BBB Seal. ​The Business may, within the scope of permission granted below,

advertise its BBB accreditation by using the BBB Accredited Business seal (“the seal”) as it

may be modified by the BBB. The BBB will provide the seal in various sizes to the Business.

The Business must receive prior written permission to use another size, and approval will not

be granted unless the new size meets the minimum height requirement for “BBB” of 1/8 inches

tall. Nothing in this agreement or in the Business’s use of the seal or BBB name will give the

Business any right whatsoever in the BBB name or seal, or in similar names or seals, beyond

the right granted in this agreement.

4. Advertising BBB Rating. T​he Business may, within the scope of permission granted below,

advertise the BBB rating. Upon learning of a change in ​the BBB rating, the Business must

immediately correct any advertising that includes the rating. The Business is encouraged to

include the seal (and statement of BBB accreditation when permitted) in conjunction with

advertising the BBB rating.

5. Scope of Permission.

a. Offline advertising media. ​The Business may state “BBB Accredited Business” or display

the seal in the following media: newspapers, periodicals, billboards, posters, direct mail,

flyers, yellow pages or other directory advertising, telephone, TV or radio spots, business

cards, stationery, invoices, facsimile cover sheets and other business documents.

● If all the Business’s physical locations are within the Central Indiana BBB’s service area,

the Business may advertise its accreditation wherever the Business does business.

● If the Business has physical locations in other BBBs’ service areas, the Business’s

advertising rights are restricted to the Central Indiana BBB’s service area unless

permitted by agreement(s) with other BBBs.

● The Business may advertise its BBB rating where this agreement permits displaying the

seal in offline advertising media except that the Business may not advertise its BBB

rating in yellow pages or any other directory that cannot be immediately revised if the

Business’s BBB rating changes.

b. Online advertising. ​The Business may also choose to display the seal to identify its BBB

c. Email signatures​. You may also display the seal, with a hyperlink to your BBB Business

the seal in the following media: newspapers, periodicals, billboards, posters, direct mail,

flyers, yellow pages or other directory advertising, telephone, TV or radio spots, business

cards, stationery, invoices, facsimile cover sheets and other business documents.

● If all the Business’s physical locations are within the Central Indiana BBB’s service area,

the Business may advertise its accreditation wherever the Business does business.

● If the Business has physical locations in other BBBs’ service areas, the Business’s

advertising rights are restricted to the Central Indiana BBB’s service area unless

permitted by agreement(s) with other BBBs.

● The Business may advertise its BBB rating where this agreement permits displaying the

seal in offline advertising media except that the Business may not advertise its BBB

rating in yellow pages or any other directory that cannot be immediately revised if the

Business’s BBB rating changes.

accreditation on its Web site and on Web sites where the Business advertises as long as the

seal clicks to the Business’s BBB Business Review page.

● The Business must use the then-in-effect seal to allow consumers to verify BBB

accreditation.

● The Business may, at its option, state “BBB Accredited Business” in addition to

displaying the seal.

● The Business may advertise the BBB rating on its Web site and on Web sites where it

advertises as long as the advertising can be immediately revised if the Business’s BBB

rating changes.

Review, as part of your signature block in business emails.

III. Termination/Suspension

1. By the BBB.​ The BBB may suspend and/or terminate this agreement at any time if the

Business violates the terms of this agreement or if the trademarks licensed herein are

invalidated or cancelled. If this agreement is suspended or terminated, the Business agrees to

immediately cease using the seal and/or BBB trademarks. If suspended, the Business may

request review of the suspension under applicable procedures set forth in the BBB Bylaws.

Unless the suspension is set aside following a review, suspension will become final and this

agreement will be terminated.

2. By the Business. ​The Business may terminate this agreement on thirty (30) days written

3. Following termination, the Business agrees to immediately:

a. stop using the BBB trademarks in all media;

b. destroy any materials bearing BBB trademarks;

c. remove the BBB plaque and decals from display;

d. return the BBB plaque and decals to the BBB; and

e. remove all online identification or affiliation with the BBB.

IV. Fees

The Business agrees to pay fees as set by the BBB’s Board. All fees shall be deemed fully earned

once paid and shall be non-refundable.

V.​Term
The term of this agreement begins when accepted by the BBB and continues unless terminated by

either party or for the failure of the Business to pay annual fees.

The Business agrees to indemnify and hold the BBB, Council of Better Business Bureaus, Inc. (as

trademark owner on behalf of the BBB system) and their employees/officers/directors (collectively

“CBBB”) harmless against any loss, damage or expense (whether direct, indirect or consequential),

including reasonable attorney’s fees, arising out of any misuse of BBB trademarks or of any violation

of the terms and conditions of this agreement. The Business also agrees to indemnify and hold the

BBB and CBBB harmless against any loss, damage or expense, including reasonable attorney’s fees,

with respect to all third party claims of any kind, including product liability, arising in connection with

product(s) and/or service(s) of the Business.

VII. Limitation of Liability

The Business agrees it will not sue for monetary damages on any matter concerning this agreement.

The BBB makes no representations, warranties, or covenants of any kind, either expressed or implied,

regarding title to or ownership of any rights in any marks, validity of any marks, the right to license

any marks or non-infringement of the rights of others in any marks.

VIII. Relationship of Parties

1. The Business is not and will not represent itself as an agent, representative, partner,

subsidiary, joint venture, or employee of the BBB, nor can the Business represent that it has

any authority to bind or obligate the BBB in any manner or in any thing. The Business shall

not challenge the rights of the BBB in and to its trademarks, or take any action inconsistent

with such rights.

2. Nothing in this agreement or in the Business’s use of BBB trademarks shall confer any

endorsement or approval of the Business’s products or services. The Business’s use of these

marks is intended only to convey BBB accreditation and a commitment to abide by the Code,

and the Business agrees to only use BBB marks in such a manner.

Better Business Bureau

151 N. Delaware Street, Suite 2020

Indianapolis, IN 46204-2599

 

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Rudolph Wm. Savich
213 S Rogers St., Ste 3A/B,
Bloomington, IN  47404
P: (812) 336-7293 F: (812) 336-7268

MAILING ADDRESS
Rudolph Wm. Savich
Attorney at Law
P.O. Box 2447
Bloomington, IN  47404

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